Load Lugger LLC.  Return / Refund Policy

To return a product, please visit our website, theloadlugger.com,  or call (888) 618-4356.  Enter your order number and the billing postal code to retrieve your order and select the products you would like to return. Follow the directions on-screen to begin the return process. All products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.

When you contact our Customer Service Department at (888) 618-4356, you will be given a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box.