Do your products ship in plain cardboard boxes?
Our products are delivered in branded boxes, some with the product name and images prominently displayed on the front or sides of the box. We currently do not offer any plain boxes for shipping.
What is your Company’s Shipping Policy?
Packages are shipped Monday through Friday. Most packages take approximately 5-7 business days for FedEx ground shipping to deliver to your door, unless Express Shipping was selected, or the part needed to be manufactured.
When shipping within the 48 contiguous states, standard ground service will be used.
NOTE: that our company cannot deliver standard ground services to P.O. Boxes and USPS will need to be selected.
Once you have chosen the products you wish to purchase and have entered our shopping cart, the shopping cart technology will detect the products in your cart and offer you additional shipping options and exact shipping and packaging prices for your convenience. These shipping options may include:
- USPS Parcel Post
- Ground Service
- 3 Day Service
- 2 Day Air
- Next Day
Depending on where you live and what product you select, you may not be offered all shipping options. In some instances, we are not able to deliver certain products to your location. There may be some restrictions on shipping to AK, HI, Puerto Rico, USVI, Guam, or APO/FPO addresses via the US Postal Service or Federal Express.
NOTE: We cannot ship any product via air service to APO/FPO addresses.
International Shipping Is Available Please call (888) 618-4356 for a quote.
When will the package be delivered?
FedEx Ground packages are delivered Tuesday through Saturday. Next Day, 2 Day and 3 Day packages are delivered Monday through Friday.*
*Exclusions are holidays or any day that FedEx or the USPS is closed. Weather conditions, world, national, or local events may cause unexpected changes to delivery schedules without notice. These occurrences are beyond our control, but we do try our best to assist should a situation occur.
Express shipping orders submitted before 12:00 p.m. ET will ship the next business day. Express shipping orders placed after 12:00 p.m. ET will ship the following business day.
Express Shipping Examples:
Order on Friday before 12:00 p.m. ET, delivery will be:
- Next Day – Monday
- 2 Day – Tuesday
- 3 Day – Wednesday
Ground Shipping Examples:
- Ground – 5-7 business days
Shipping Charge Explanation
We ship 99% of our ground delivery orders via FedEx Ground to ensure timely, damage-free delivery. Many of our products including Bed Bags, EVAC Bags, SXS Bags ship in boxes that are subject to an “oversize” package surcharge. Our Bed Bags for example can weigh as much as 19lbs . Our Cargo/Trunk Bags are most often “oversize”. Our robust packaging has been designed to protect your purchase from our factory to your door so that it arrives damage free. We have standardized our shipping charges by taking our average cost for safely shipping a package an average distance in America, carefully packed by our expert staff, and that’s what you pay.
I live outside the contiguous 48 states. What about shipping there and how much?
If you live in AK, HI, Puerto Rico, Guam, the USVI or have an APO/FPO Box, our shopping cart technology will give you an exact dollar amount quote for the indicated products you wish to purchase. Please note, shipping times to these locations may be extended.
If you are outside the 48 contiguous states, and the places mentioned above, we encourage you to call or e-mail Load Lugger, LLC. Here, we might be able to help connect you with one of our distributors in your country.
If you still are experiencing difficulty, or have additional international shipping questions, please contact us at (888) 618-4356.
Fast Shipping? Just how fast is fast?
Fast Shipping Information:
We ship from two different warehouses. One in Athens, Tennessee, the other is in Hillsdale, Michigan.
When you get a tracking number, that doesn’t mean we have shipped your package that day. It means that your package is one step closer to being shipped and typically ships within 1 business day.
If you NEED your package next day, in two days or in three days, please select an upgraded shipping method when placing your order. Your order will be expedited through our warehouse to ship right away. (Express orders placed after 12:00pm ET will ship on the next business day.) Otherwise, your package can take as long as 30 business days to ship if the product needs to be made to order. For shipping examples, please see express shipping examples from previous FAQ.
Ground shipping examples:
*Please note that these timeframes are approximate and not guaranteed.*
– If you live in California and the transit time is 4 business days you should receive your package in 8 business days.
– If you live in Florida and the transit time is 3 business days you should receive your package in 7 business days.
– If you live in New York and the transit time is 2 business days you should receive your package in 6 business days.
– If you live in Iowa and the transit time is 1 business day you should receive your package in 5 business days.
Very often packages arrive quicker, but there are always a few that take a few days longer. We appreciate your business and rest assured we are doing everything possible to get your order to you quickly.
Shipping and Damage Insurance
If your package is lost, stolen or damaged, by selecting Shipping and Damage Insurance, we will prioritize your order to the front of the line and immediately ship your replacement via 3 Day FedEx, Signature Required, at no charge, and we will file a claim investigation with the original carrier.
Load Luggers products are custom manufactured and build time is not included in the 3 day shipping time. Backordered items will ship when in stock. Shipping and Damage Insurance charge is non-refundable. Please contact us with any questions.
Will my order ship in multiple boxes?
Sometimes, your order will be shipped in multiple boxes using multiple tracking numbers (depending on product availability). As a result, these boxes might arrive a few or more days apart.
ONLINE ORDERING SECURITY
Concerned about giving you my credit card. Can I trust your site to be secure?
You can be fully assured that our website is a secure website. Your personal information including credit card number, is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method ensures that only the person who you choose to send information to is the person that sees it.
We have chosen Taluspay to be the verifying authority as to the level of security our website maintains.
You are more than welcome to call us! Our telephone number is (888) 618-4356 We have customer service representatives available during these hours:
Monday – Friday
8 a.m. – 7 p.m. ET
Saturday – Sunday
8 a.m. – 5 p.m. ET